The mobile app for Android & iPhone

The TalkingDot app puts your shared inbox on your phone. Answer customers from anywhere, see who they are, and get a notification the moment someone needs you.

What you can do in the app

• Inbox: your conversations, Unassigned, All, Mentions, teams, teammates and tags; open, snoozed and closed; search by name, email, message text or #number. Pull down to refresh; new messages appear live.
• Reply and add notes with photos and files, saved replies (type /), @mentions in notes and live translation when it is on for your workspace. Long-press Send to send and close or send and snooze.
• Act on conversations: assign to yourself or a teammate, move to a team, tags, priority, snooze, close and reopen, email the transcript. Long-press a conversation in the list for quick actions.
• See who you are talking to: the contact’s details, tags, attributes, notes, recent pages and other conversations — and, if you connected WHMCS or WordPress, the same customer card as on the web.
• Live visitors: who is on your website right now, and start a conversation with them.
• Activity: mentions and conversations assigned to you.
• Several workspaces: switch between them from the inbox title; each shows its unread count.

Get the app

Search for TalkingDot in Google Play or the App Store. It runs on Android 7 and newer and iOS 15 and newer.

Sign in

1. Open the app and sign in with the same email and password you use on the web. If you use two-factor authentication, enter the code from your authenticator app (or a recovery code).
2. Using your provider’s own address (for example chat.yourprovider.com)? Tap Change under the sign-in form, choose Another address and enter it.
3. Allow notifications when the app asks.

Notifications

Your phone is notified about new conversations for you or nobody, conversations assigned to you and @mentions — like the browser notifications on the web. Tap one to open the conversation. Choose which ones you get, and turn the sound off, in the app under Settings → Notifications; Send a test notification checks they reach you. While the app is open you see a banner at the top instead.

Set yourself to Away (tap your picture in the inbox) when you are off: automatic assignment skips you.

Security

• The app keeps its sign-in in your phone’s secure storage (Keychain on iPhone, Keystore on Android), never your password.
• App lock: turn on Face ID, Touch ID, fingerprint or your phone’s screen lock in Settings → App lock.
• Lost a phone? Remove it on the web under Account → The mobile app, or in the app under Settings → Signed-in phones. Changing your password or signing out other devices also signs out every phone.
• Phones that are not used for 90 days are signed out automatically.
• You can delete your account from the app (Settings → Delete my account), with the same rules as on the web.

What the app stores and sends is described in our privacy policy.