Practical advice on live chat, response times, chatbots, proactive messages and help centers.
Intercom has no free plan, so many small teams look elsewhere. Here is what to check in a free live chat plan, and what TalkingDot, tawk.to, Crisp, Tidio, HubSpot and Zoho SalesIQ include at $0.
One script tag is all it takes. Where to paste the TalkingDot snippet on WordPress, Shopify, Wix, Squarespace, Webflow or Google Tag Manager, what to set up next, and how to test it before customers see it.
Fast first replies are the point of live chat. How to measure response time properly, set targets from your own baseline, staff the busy hours and set honest expectations when nobody is online.
Bots are good at routing, collecting details and pointing to help articles; people are better at nearly everything else. How to design button-based flows, hand off cleanly, avoid dead ends and measure the result.
A well-timed message on the right page starts conversations that would never have happened. A badly timed one teaches visitors to ignore your chat. How to target, time, write and measure proactive messages.
Most help centers are written from the product's point of view. Start from real conversations, write the way customers search, and put articles where people already ask: inside the chat window.
Create a free account, paste one line of code and start talking to your visitors.
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