What the TalkingDot team is working on, what comes next and what we released recently. Plans change as we learn — if something matters to your team, tell us.
Planned next. The order can change as we learn from customers.
Merge conversations, mark them as unread, schedule messages, set priority levels and require fields before a conversation can be closed. Passwords and keys pasted into chat are hidden automatically, and code shows in proper code blocks.
Talk with teammates without leaving TalkingDot: direct messages, team channels and threads linked to the conversation you are discussing.
AI reply suggestions and conversation summaries in the app, replying to or closing a conversation straight from the notification, an offline cache and a home-screen widget.
Custom roles and permissions, skills-based routing, and companies that group the people from each B2B customer. Colleagues outside the support team get free light seats.
Ideas we are exploring. If one would help your team, tell us — it helps us decide.
Share your screen, or see the customer’s, right from the chat when words aren’t enough, without anyone installing anything.
Shipped and available now. The latest release comes first.
Set monthly and per-conversation budgets for your own AI key, and see what each conversation cost in reports. Answers appear as they are written, and customers always have a clear “talk to a person” option.
Customers confirm who they are with a one-time email code or a support PIN before any account details are shared. Every WHMCS client gets a Support PIN, which also works when they call you.
With the customer verified, the AI assistant and your team can look up invoices, services, domains and WooCommerce orders. With your approval they can also run actions such as reboots, nameserver changes, coupons and refunds, and every step is kept in an audit log.
Browser notifications and sounds for teammates, visitors and admins, and notifications inside the mobile app. Set quiet hours, run a notification health check and get alerts about missed chats.
Answer chats from your phone: the shared inbox, customer details, live visitors and instant push notifications. Switch between workspaces and lock the app with Face ID or your fingerprint.
See who you are chatting with: WHMCS clients with their services, invoices and tickets, and WordPress users with their WooCommerce orders, right next to the conversation.
Resellers can give their clients a sign-in page, dashboard and legal pages on an address of their own, such as chat.theirbrand.com. Only their clients can sign in there.
Connect your own WhatsApp Business number and Telegram bot so customers can message you there. Their messages arrive in the same shared inbox as your website chats.
An AI assistant that answers from your website, your help center and the Q&A you write, using your own AI key, so there are no per-answer fees. It hands the conversation to a person when it can’t help.
Missing something your team needs? Tell us what you are trying to do and what gets in the way. We read every suggestion, and they shape what comes next.
Create a free workspace and try the inbox, chatbots and AI assistant in a couple of minutes.
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