Documentation

Learn TalkingDot

Install the messenger on any website, set up your inbox and automation, and build on the JavaScript API, REST API and webhooks.

Quick start From sign-up to your first conversation in about five minutes. Install the messenger One script tag — plus guides for WordPress, Shopify, Wix, React and more. Build on the API REST API, signed webhooks and the JavaScript API for developers.

Getting started

Getting started Create a workspace, customize the messenger, install it on your website and invite your team in about five minutes.

Install

Install on any website Add the messenger to any website with one script tag: where to paste it, how to verify it and how to fix common problems. Install on WordPress Add live chat to WordPress with a header & footer code plugin or a child theme, and identify logged-in users. Install on Shopify Add the messenger to your Shopify storefront by pasting the snippet into theme.liquid. Install on Wix Add live chat to a Wix site with the Custom Code setting. Install on Squarespace Add live chat to a Squarespace site with Code Injection. Install on Webflow Add live chat to a Webflow site with site-wide custom code. Install with Google Tag Manager Deploy the messenger with a Custom HTML tag in Google Tag Manager. Install in React & Next.js Load the messenger once in a React or Next.js app, identify signed-in users and log them out cleanly. Install in Vue & Nuxt Load the messenger in Vue 3 and Nuxt 3 apps and keep the visitor in sync with your auth state.

Guides

Chatbots Build chatbot flows with buttons that collect details, answer common questions and hand off to your team. Proactive messages Start conversations automatically based on page, time on page, visits, country, device and language. Help center Publish a searchable help center with collections and articles, inside the messenger and on its own SEO-friendly site. Office hours & away mode Set your team's working hours, expected reply time and what visitors see when you are away. Email notifications & replies How visitors and teammates are notified by email, and how replying to those emails works. Inbox & keyboard shortcuts A tour of the shared inbox: folders, assignment, notes, saved replies, snooze and keyboard shortcuts. Integrations: Slack, status pages & CRMs Slack/Discord/Telegram alerts, your uptime status in the messenger (UptimeRobot, HetrixTools, Statuspage, Instatus, Better Stack) and lead sync to HubSpot, Pipedrive, Salesforce, Mailchimp, Brevo or Google Sheets.

Developers

JavaScript API Control the messenger from your own code: open it, prefill messages, identify users, track events and react to unread counts. Identity verification Sign user IDs with HMAC-SHA256 so nobody can impersonate your logged-in users in the messenger. REST API Read and write contacts, conversations, messages and help-center articles with API keys. Webhooks Receive signed HTTP callbacks when conversations, messages and contacts change.

Security

Security, privacy & GDPR Two-factor authentication, roles, domain allow-lists, IP storage options, data retention and GDPR tools.

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