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TalkingDot vs Smartsupp

TalkingDot vs Smartsupp

Looking for a free Smartsupp alternative? Here is a fair, side-by-side look at pricing and features — including when Smartsupp may be the better choice for you.

Plans checked Oct 4, 2026 · Source: Smartsupp pricing page

TalkingDot

Live chat software with a shared inbox, chatbots, AI, a help center, proactive messages and reports. Free plan with every feature, unlimited teammates and 300 conversations a month (3 months of history). Starter is $19 a month per workspace: unlimited conversations, 3 teammates and light branding. Pro is $29 a month: unlimited conversations and teammates, unlimited of history and no branding.

Price: Every feature, 300 conversations / mo; $19 or $29 / mo per workspace — not per seat
3 agents: $0 on Free (300 conversations/mo) · $19/mo on Starter (unlimited)
Teammates: unlimited
AI: an assistant that reads your website, plus live translation — with your own key
Channels: website chat, hosted chat page, email, WhatsApp and Telegram

SSmartsupp

A European live chat and AI shopping assistant (Mira) for online stores, priced per account with a set number of operators.

Free plan: Yes, 1 operator, 25 conversations
Pricing: Per account, from $17 / mo
3 agents: ~$36 (EUR 30) / $25 (Plus) / mo
Free trial: 14 days, no credit card

Smartsupp pricing

Free for 1 operator, 25 conversations a month and a 14-day history, with live chat, WhatsApp and Messenger.

Solo$17 / moBilled annually ("save $85 / year"); EUR 20 monthly. 1 operator, unlimited conversations, email, 1-year history.

Plus$25 / moBilled annually ("save $127 / year"); EUR 30 monthly. 3 operators, chatbot workflows, API and MCP, 1-year history.

Expert$83 / moBilled annually ("save $421 / year"); EUR 99 monthly. 5+ operators, 3-year history.

UltimateFrom $280 / moCustom limits, account manager; branding removal.

AI & automation: Mira AI Agent from $16 / mo (10 free conversations, 25 more after onboarding; 100–5,000 conversations a month; knows up to 30,000 products). AI reply assists included: 50 / 250 / 500 a month on Solo / Plus / Expert.

USD monthly-billing prices are not printed; the yearly savings imply about $24 / $36 / $118. Prices exclude VAT.

Channels: Live chat, WhatsApp and Messenger (all plans, including Free); email from Solo (3 / 10 / 50 accounts).

Prices in USD as listed on smartsupp.com/pricing/, checked October 2026. Taxes may apply; prices can differ by region and change at any time.

Feature comparison

	TalkingDot	Smartsupp
Free plan	Yes — every feature, 300 conversations / mo	Yes — 1 operator, 25 conversations / mo
Teammates on the free plan	Unlimited	1 operator
Paid pricing basis	$19 or $29 / mo per workspace — not per seat	Per account with bundled operators
Shared inbox, assignment & teams	Yes, with macros, notes, tags, snooze and saved replies	Yes — one inbox for chat, WhatsApp, Messenger and email
Chatbot flows	Yes, included	Automated workflows (chatbot scenarios) on Plus and up
AI / automation pricing	Chatbots, answer bot and an AI assistant that reads your website — with your own AI key, so no per-answer fees	Mira AI Agent from $16 / mo; AI reply assists included
Help center / knowledge base	Yes, included	Not listed (Mira reads your site)
Proactive / targeted messages	Yes, plus popups and surveys — included	Basic automated messages from Solo
REST API & webhooks	Yes, included	API and MCP on Plus and up
Remove "Powered by" branding	Lighter on Starter ($19/mo), removed on Pro ($29/mo)	Ultimate plan only (never on iOS)
Channels	Website messenger, hosted chat page, email, WhatsApp and Telegram (your own accounts), REST API	Live chat, WhatsApp and Messenger (all plans, including Free); email from Solo (3 / 10 / 50 accounts).
Voice, video & screen sharing	Voice messages; no video calls or screen sharing yet	Not listed (unverified).
Mobile	Installable web app with push notifications for your team	Mobile apps exist (iOS mentioned in the branding article); details unverified.
Conversation history	3 months on Free, unlimited on paid plans	Free: 14 days; Solo and Plus: 1 year; Expert and Ultimate: 3 years
Lifetime plan	Occasional lifetime deals	No
Self-hosting	Yes (plain PHP + MySQL)	No — cloud service

Sources: smartsupp.com/pricing/ · help.smartsupp.com/en/articles/12647877-which-package-should-i-choose · help.smartsupp.com/en/articles/12647252-can-i-remove-the-chat-box-logo

“Not verified” means we could not confirm it on Smartsupp's public pages. Spotted something out of date? Let us know and we'll fix it.

When TalkingDot is a good fit

You want every feature on a free plan — and one flat price for the whole team when you outgrow it ($19 or $29/mo), not a bill per seat.
You want website chat, email, WhatsApp and Telegram in one shared inbox, with live translation.
You want an AI assistant on your own API key: you pay the provider for what you use, no per-resolution fees.
You want a REST API, webhooks, popups and a help center without upgrading — and the option to self-host.

When Smartsupp may suit you better

You run an e-commerce store in Europe and want an AI shopping assistant that knows your catalogue.
You want WhatsApp and Messenger even on the free plan.

Switching from Smartsupp

1
Create a workspace
Sign up free and customize the messenger to match your brand.
2
Import contacts & history
Export from Smartsupp as CSV and import contacts in Contacts — or past conversations with the CSV/JSON importer.
3
Swap the snippet
Replace the old chat snippet with yours. If you used a JavaScript API, see the JavaScript API.