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TalkingDot vs LiveAgent

TalkingDot vs LiveAgent

Looking for a free LiveAgent alternative? Here is a fair, side-by-side look at pricing and features — including when LiveAgent may be the better choice for you.

Plans checked Oct 4, 2026 · Source: LiveAgent pricing page

TalkingDot

Live chat software with a shared inbox, chatbots, AI, a help center, proactive messages and reports. Free plan with every feature, unlimited teammates and 300 conversations a month (3 months of history). Starter is $19 a month per workspace: unlimited conversations, 3 teammates and light branding. Pro is $29 a month: unlimited conversations and teammates, unlimited of history and no branding.

Price: Every feature, 300 conversations / mo; $19 or $29 / mo per workspace — not per seat
3 agents: $0 on Free (300 conversations/mo) · $19/mo on Starter (unlimited)
Teammates: unlimited
AI: an assistant that reads your website, plus live translation — with your own key
Channels: website chat, hosted chat page, email, WhatsApp and Telegram

LLiveAgent

An all-in-one help desk (ticketing, live chat, call center, social, knowledge base) priced per agent, for small to large support teams.

Free plan: No (30-day trial)
Pricing: Per agent, from $15 / mo
3 agents: $57 / $45 / mo
Free trial: 30 days, no credit card

LiveAgent pricing

No free plan on the pricing page. A 30-day free trial, no credit card.

Small business$15 / agent / moBilled annually; $19 monthly. Ticketing, live chat, knowledge base, customer portal, AI agents.

Medium business$29 / agent / moBilled annually; $35 monthly. Call center and IVR, video calls, proactive chat, SLA, SSO.

Large business$49 / agent / moBilled annually; $59 monthly. Facebook, Instagram, X, Viber, Telegram and WhatsApp included.

Enterprise$69 / agent / moBilled annually; $85 monthly. Branding removed, account manager.

AI & automation: AI Answer Assistant, AI Chatbot with human hand-over, AI ticket responder, triage, summaries and spam filter are listed on every plan with no separate AI price shown.

Social channels on Small and Medium are paid add-ons ($39 / mo each for Facebook, Viber, WhatsApp; Instagram $39 + $19). Extra knowledge bases $19 / mo each.

Channels: Email, live chat, contact forms, customer portal and forum on all plans; call center from Medium; Facebook, Instagram, Viber, WhatsApp ($39 / mo add-ons below Large), X and Telegram (Large and up).

Prices in USD as listed on liveagent.com/pricing/, checked October 2026. Taxes may apply; prices can differ by region and change at any time.

Feature comparison

	TalkingDot	LiveAgent
Free plan	Yes — every feature, 300 conversations / mo	No — 30-day free trial
Teammates on the free plan	Unlimited	No free plan
Paid pricing basis	$19 or $29 / mo per workspace — not per seat	Per agent per month
Shared inbox, assignment & teams	Yes, with macros, notes, tags, snooze and saved replies	Yes — universal ticketing inbox
Chatbot flows	Yes, included	AI chatbot on all plans
AI / automation pricing	Chatbots, answer bot and an AI assistant that reads your website — with your own AI key, so no per-answer fees	Included on all plans (no separate price shown)
Help center / knowledge base	Yes, included	Yes — 1 / 1 / 2 / 10 knowledge bases; more at $19 / mo
Proactive / targeted messages	Yes, plus popups and surveys — included	Medium and up
REST API & webhooks	Yes, included	Yes — 1 / 5 / 10 / 100 API keys
Remove "Powered by" branding	Lighter on Starter ($19/mo), removed on Pro ($29/mo)	$19 / mo add-on on Medium and Large; included on Enterprise
Channels	Website messenger, hosted chat page, email, WhatsApp and Telegram (your own accounts), REST API	Email, live chat, contact forms, customer portal and forum on all plans; call center from Medium; Facebook, Instagram, Viber, WhatsApp ($39 / mo add-ons below Large), X and Telegram (Large and up).
Voice, video & screen sharing	Voice messages; no video calls or screen sharing yet	Call center with IVR and video calls from Medium.
Mobile	Installable web app with push notifications for your team	Native iOS and Android apps on all plans.
Conversation history	3 months on Free, unlimited on paid plans	Unlimited ticket history on all plans
Lifetime plan	Occasional lifetime deals	No
Self-hosting	Yes (plain PHP + MySQL)	No — cloud service

Sources: liveagent.com/pricing/

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When TalkingDot is a good fit

You want every feature on a free plan — and one flat price for the whole team when you outgrow it ($19 or $29/mo), not a bill per seat.
You want website chat, email, WhatsApp and Telegram in one shared inbox, with live translation.
You want an AI assistant on your own API key: you pay the provider for what you use, no per-resolution fees.
You want a REST API, webhooks, popups and a help center without upgrading — and the option to self-host.

When LiveAgent may suit you better

You want a full help desk with a built-in call center and video calls.
You need a customer forum and several knowledge bases.
You want unlimited ticket history at a low per-agent price.

Switching from LiveAgent

1
Create a workspace
Sign up free and customize the messenger to match your brand.
2
Import contacts & history
Export from LiveAgent as CSV and import contacts in Contacts — or past conversations with the CSV/JSON importer.
3
Swap the snippet
Replace the old chat snippet with yours. If you used a JavaScript API, see the JavaScript API.