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- TalkingDot vs HubSpot Service Hub
TalkingDot vs HubSpot Service Hub
Looking for a free HubSpot Service Hub alternative? Here is a fair, side-by-side look at pricing and features — including when HubSpot Service Hub may be the better choice for you.
Plans checked Oct 4, 2026 · Source: HubSpot Service Hub pricing page
TalkingDot
Live chat software with a shared inbox, chatbots, AI, a help center, proactive messages and reports. Free plan with every feature, unlimited teammates and 300 conversations a month (3 months of history). Starter is $19 a month per workspace: unlimited conversations, 3 teammates and light branding. Pro is $29 a month: unlimited conversations and teammates, unlimited of history and no branding.
- Price: Every feature, 300 conversations / mo; $19 or $29 / mo per workspace — not per seat
- 3 agents: $0 on Free (300 conversations/mo) · $19/mo on Starter (unlimited)
- Teammates: unlimited
- AI: an assistant that reads your website, plus live translation — with your own key
- Channels: website chat, hosted chat page, email, WhatsApp and Telegram
HHubSpot Service Hub
The customer service hub of HubSpot's CRM platform — help desk, live chat, knowledge base and the Breeze AI customer agent — for businesses that already run on HubSpot.
- Free plan: Yes, up to 2 users
- Pricing: Per seat, from $20 / mo list
- 3 agents: $60 list (promo from $21) / mo
- Free trial: Free tools need no trial; paid-plan trial terms not checked
HubSpot Service Hub pricing
Free tools for up to 2 users, no credit card. Live chat is included with HubSpot branding; other free-tool limits are not shown on the pricing table (unverified).
AI & automation: Breeze Customer Agent: $0.50 per resolved conversation (50 HubSpot Credits), on Professional and Enterprise. Credits included: Starter 500, Professional 3,000, Enterprise 5,000.
The Starter Customer Platform bundle currently shows $7 / seat / mo annually or $10 monthly (list $20) for new customers, for a limited time.
Channels: Live chat, email, Facebook Messenger, WhatsApp (up to 1,000 messages / mo on Starter and Professional) and calling.
Prices in USD as listed on hubspot.com/pricing/service, checked October 2026. Taxes may apply; prices can differ by region and change at any time.
Feature comparison
| TalkingDot | HubSpot Service Hub | |
|---|---|---|
| Free plan | Yes — every feature, 300 conversations / mo | Yes — up to 2 users |
| Teammates on the free plan | Unlimited | 2 users |
| Paid pricing basis | $19 or $29 / mo per workspace — not per seat | Per seat per month; onboarding fees on Professional and Enterprise |
| Shared inbox, assignment & teams | Yes, with macros, notes, tags, snooze and saved replies | Help desk and ticketing on paid plans; free-tool inbox details unverified |
| Chatbot flows | Yes, included | Rule-based bots ("limited features" on Starter; more on Professional) |
| AI / automation pricing | Chatbots, answer bot and an AI assistant that reads your website — with your own AI key, so no per-answer fees | Breeze Customer Agent $0.50 per resolution (Professional+) |
| Help center / knowledge base | Yes, included | Starter: 1 knowledge base (2,000 articles); Professional: 100 (10,000 articles) |
| Proactive / targeted messages | Yes, plus popups and surveys — included | Chat targeting via HubSpot chatflows (plan details unverified) |
| REST API & webhooks | Yes, included | HubSpot APIs (plan limits not checked) |
| Remove "Powered by" branding | Lighter on Starter ($19/mo), removed on Pro ($29/mo) | Starter and up |
| Channels | Website messenger, hosted chat page, email, WhatsApp and Telegram (your own accounts), REST API | Live chat, email, Facebook Messenger, WhatsApp (up to 1,000 messages / mo on Starter and Professional) and calling. |
| Voice, video & screen sharing | Voice messages; no video calls or screen sharing yet | Calling minutes included: Starter 500, Professional 3,000, Enterprise 12,000. Video and screen sharing are not listed. |
| Mobile | Installable web app with push notifications for your team | HubSpot mobile app (not on the pricing table; unverified detail). |
| Conversation history | 3 months on Free, unlimited on paid plans | Not stated (unverified) |
| Lifetime plan | Occasional lifetime deals | No |
| Self-hosting | Yes (plain PHP + MySQL) | No — cloud service |
Sources: hubspot.com/pricing/service · hubspot.com/products/crm/starter · hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete
“Not verified” means we could not confirm it on HubSpot Service Hub's public pages. Spotted something out of date? Let us know and we'll fix it.
When TalkingDot is a good fit
- You want every feature on a free plan — and one flat price for the whole team when you outgrow it ($19 or $29/mo), not a bill per seat.
- You want website chat, email, WhatsApp and Telegram in one shared inbox, with live translation.
- You want an AI assistant on your own API key: you pay the provider for what you use, no per-resolution fees.
- You want a REST API, webhooks, popups and a help center without upgrading — and the option to self-host.
When HubSpot Service Hub may suit you better
- Your sales and marketing already run on HubSpot and you want chat inside the same CRM.
- You need calling minutes, WhatsApp and a knowledge base from one vendor.
- You want an outcome-priced AI agent tied to CRM data.
Switching from HubSpot Service Hub
- 1
Create a workspace
Sign up free and customize the messenger to match your brand.
- 2
Import your history
Settings → Import history brings your HubSpot Service Hub conversations, contacts, tags and ratings across — read-only on the HubSpot Service Hub side. How it works.
- 3
Swap the snippet
Replace the old chat snippet with yours. If you used a JavaScript API, see the JavaScript API.
Other comparisons
TalkingDot vs Intercom
- Free plan
- No (14-day trial)
- Pricing
- Per seat, plus $0.99 per AI outcome
TalkingDot vs Zendesk
- Free plan
- No (14-day trial)
- Pricing
- Per agent; live chat from $55 / mo
TalkingDot vs LiveChat
- Free plan
- No (14-day trial)
- Pricing
- Per user, from $19 / mo
HubSpot Service Hub is a trademark of its owner. This comparison is based on public information and is not affiliated with or endorsed by HubSpot Service Hub.
Try TalkingDot free — no card needed
Run it next to HubSpot Service Hub on a test page and decide for yourself.
Free plan foreverNo credit cardUnlimited teammates