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- TalkingDot vs Gorgias
TalkingDot vs Gorgias
Looking for a free Gorgias alternative? Here is a fair, side-by-side look at pricing and features — including when Gorgias may be the better choice for you.
Plans checked Oct 4, 2026 · Source: Gorgias pricing page
TalkingDot
Live chat software with a shared inbox, chatbots, AI, a help center, proactive messages and reports. Free plan with every feature, unlimited teammates and 300 conversations a month (3 months of history). Starter is $19 a month per workspace: unlimited conversations, 3 teammates and light branding. Pro is $29 a month: unlimited conversations and teammates, unlimited of history and no branding.
- Price: Every feature, 300 conversations / mo; $19 or $29 / mo per workspace — not per seat
- 3 agents: $0 on Free (300 conversations/mo) · $19/mo on Starter (unlimited)
- Teammates: unlimited
- AI: an assistant that reads your website, plus live translation — with your own key
- Channels: website chat, hosted chat page, email, WhatsApp and Telegram
GGorgias
An e-commerce help desk (mainly Shopify) with an AI agent, priced by tickets a month rather than per agent.
- Free plan: No (free trial)
- Pricing: By tickets, from $10 / mo
- 3 agents: $10 (Starter, 3 seats) / mo
- Free trial: Free trial, no credit card (length unverified)
Gorgias pricing
No free plan. A free trial with no credit card (length not stated).
AI & automation: AI Agent on every plan, charged per automated interaction: $1.00 (Starter), $0.90 (Basic, Pro), $0.85 (Advanced). Bundles with AI: Starter $40, Basic $90 ($77 annual), Pro $550 ($471), Advanced $1,430 ($1,227).
Voice and SMS are usage-tiered add-ons from Basic. Removing "Powered by Gorgias" is not an official feature; a script workaround (GorgiasChat.hidePoweredBy) is documented.
Channels: Email, chat, social and help center on all plans; voice and SMS add-ons from Basic.
Prices in USD as listed on gorgias.com/pricing, checked October 2026. Taxes may apply; prices can differ by region and change at any time.
Feature comparison
| TalkingDot | Gorgias | |
|---|---|---|
| Free plan | Yes — every feature, 300 conversations / mo | No — free trial |
| Teammates on the free plan | Unlimited | No free plan (Starter: 3 seats) |
| Paid pricing basis | $19 or $29 / mo per workspace — not per seat | Per ticket volume, plus per AI automated interaction |
| Shared inbox, assignment & teams | Yes, with macros, notes, tags, snooze and saved replies | Yes — e-commerce help desk |
| Chatbot flows | Yes, included | AI Agent with actions (cancel, discount) from Basic |
| AI / automation pricing | Chatbots, answer bot and an AI assistant that reads your website — with your own AI key, so no per-answer fees | $0.85–$1.00 per automated interaction |
| Help center / knowledge base | Yes, included | Help center on all plans |
| Proactive / targeted messages | Yes, plus popups and surveys — included | Chat campaigns (plan limits unverified) |
| REST API & webhooks | Yes, included | Yes — 2 requests / second |
| Remove "Powered by" branding | Lighter on Starter ($19/mo), removed on Pro ($29/mo) | Not an official feature (script workaround) |
| Channels | Website messenger, hosted chat page, email, WhatsApp and Telegram (your own accounts), REST API | Email, chat, social and help center on all plans; voice and SMS add-ons from Basic. |
| Voice, video & screen sharing | Voice messages; no video calls or screen sharing yet | Voice add-on (usage-tiered) from Basic. No video listed. |
| Mobile | Installable web app with push notifications for your team | Unverified |
| Conversation history | 3 months on Free, unlimited on paid plans | Not stated (unverified) |
| Lifetime plan | Occasional lifetime deals | No |
| Self-hosting | Yes (plain PHP + MySQL) | No — cloud service |
Sources: gorgias.com/pricing · docs.gorgias.com/en-US/remove-%22powered-by-gorgias%22-branding-460194
“Not verified” means we could not confirm it on Gorgias's public pages. Spotted something out of date? Let us know and we'll fix it.
When TalkingDot is a good fit
- You want every feature on a free plan — and one flat price for the whole team when you outgrow it ($19 or $29/mo), not a bill per seat.
- You want website chat, email, WhatsApp and Telegram in one shared inbox, with live translation.
- You want an AI assistant on your own API key: you pay the provider for what you use, no per-resolution fees.
- You want a REST API, webhooks, popups and a help center without upgrading — and the option to self-host.
When Gorgias may suit you better
- You run a Shopify store and want order actions (refunds, edits) inside tickets.
- You want to pay by ticket volume rather than per agent.
Switching from Gorgias
- 1
Create a workspace
Sign up free and customize the messenger to match your brand.
- 2
Import contacts & history
Export from Gorgias as CSV and import contacts in Contacts — or past conversations with the CSV/JSON importer.
- 3
Swap the snippet
Replace the old chat snippet with yours. If you used a JavaScript API, see the JavaScript API.
Other comparisons
TalkingDot vs Intercom
- Free plan
- No (14-day trial)
- Pricing
- Per seat, plus $0.99 per AI outcome
TalkingDot vs Zendesk
- Free plan
- No (14-day trial)
- Pricing
- Per agent; live chat from $55 / mo
TalkingDot vs LiveChat
- Free plan
- No (14-day trial)
- Pricing
- Per user, from $19 / mo
Gorgias is a trademark of its owner. This comparison is based on public information and is not affiliated with or endorsed by Gorgias.
Try TalkingDot free — no card needed
Run it next to Gorgias on a test page and decide for yourself.
Free plan foreverNo credit cardUnlimited teammates