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TalkingDot vs Freshchat

TalkingDot vs Freshchat

Looking for a free Freshchat alternative? Here is a fair, side-by-side look at pricing and features — including when Freshchat may be the better choice for you.

Plans checked Oct 4, 2026 · Source: Freshchat pricing page

TalkingDot

Live chat software with a shared inbox, chatbots, AI, a help center, proactive messages and reports. Free plan with every feature, unlimited teammates and 300 conversations a month (3 months of history). Starter is $19 a month per workspace: unlimited conversations, 3 teammates and light branding. Pro is $29 a month: unlimited conversations and teammates, unlimited of history and no branding.

Price: Every feature, 300 conversations / mo; $19 or $29 / mo per workspace — not per seat
3 agents: $0 on Free (300 conversations/mo) · $19/mo on Starter (unlimited)
Teammates: unlimited
AI: an assistant that reads your website, plus live translation — with your own key
Channels: website chat, hosted chat page, email, WhatsApp and Telegram

FFreshchat

Freshworks' per-agent messaging and live chat product with the Freddy AI agent, aimed at support teams that want chat, social and messaging in one inbox.

Free plan: Yes, up to 10 agents
Pricing: Per agent, from $19 / mo
3 agents: $0 / paid $69 / $57 / mo
Free trial: 14 days (Enterprise features)

Freshchat pricing

Free for up to 10 agents: chat widget on web and mobile apps, shared inbox, connected email, roles and permissions. Freshworks branding stays on the widget.

Growth$19 / agent / moBilled annually; $23 monthly. Freddy AI Agent, Facebook and Instagram, SMS / WhatsApp / LINE, reports.

Pro$49 / agent / moBilled annually; $59 monthly. Multilingual, intelligent routing, multiple SLAs, bring-your-own channel.

Enterprise$79 / agent / moBilled annually; $95 monthly. Skill-based routing, audit logs, JWT, IP whitelisting.

AI & automation: Freddy AI Agent: first 500 sessions included, then $49 per 100 sessions (Growth and up). Freddy AI Copilot: $29 / agent / mo billed annually (Pro and Enterprise).

Annual billing saves 20%. Day passes for occasional agents ($2 / $7 / $12). Voice is a separate Freshcaller add-on from $15 / $39 / $69 per agent / mo.

Channels: Web and in-app chat and email on all plans; Facebook, Instagram, SMS, WhatsApp, LINE and Google Business Messages from Growth; custom channels via BYOC on Pro and up.

Prices in USD as listed on freshworks.com/live-chat-software/pricing/, checked October 2026. Taxes may apply; prices can differ by region and change at any time.

Feature comparison

	TalkingDot	Freshchat
Free plan	Yes — every feature, 300 conversations / mo	Yes — up to 10 agents
Teammates on the free plan	Unlimited	Up to 10 agents
Paid pricing basis	$19 or $29 / mo per workspace — not per seat	Per agent per month, plus AI sessions
Shared inbox, assignment & teams	Yes, with macros, notes, tags, snooze and saved replies	Yes, shared team inbox on all plans
Chatbot flows	Yes, included	Freddy AI Agent from Growth (bot builder details not on the pricing page)
AI / automation pricing	Chatbots, answer bot and an AI assistant that reads your website — with your own AI key, so no per-answer fees	500 sessions included, then $49 per 100 sessions; Copilot $29 / agent / mo
Help center / knowledge base	Yes, included	Not listed on the pricing page (unverified)
Proactive / targeted messages	Yes, plus popups and surveys — included	Not listed on the pricing page (unverified)
REST API & webhooks	Yes, included	Bring-your-own-channel APIs on Pro and Enterprise; general API not listed (unverified)
Remove "Powered by" branding	Lighter on Starter ($19/mo), removed on Pro ($29/mo)	All paid plans (Growth, Pro, Enterprise)
Channels	Website messenger, hosted chat page, email, WhatsApp and Telegram (your own accounts), REST API	Web and in-app chat and email on all plans; Facebook, Instagram, SMS, WhatsApp, LINE and Google Business Messages from Growth; custom channels via BYOC on Pro and up.
Voice, video & screen sharing	Voice messages; no video calls or screen sharing yet	Voice via the Freshcaller add-on (from $15 / agent / mo). Video and screen sharing are not listed.
Mobile	Installable web app with push notifications for your team	Chat widget SDK for mobile apps; agent app not listed on the pricing page (unverified).
Conversation history	3 months on Free, unlimited on paid plans	Not stated on the pricing page (unverified)
Lifetime plan	Occasional lifetime deals	No
Self-hosting	Yes (plain PHP + MySQL)	No — cloud service

Sources: freshworks.com/live-chat-software/pricing/ · crmsupport.freshworks.com/support/solutions/articles/50000004487-how-can-i-remove-the-freshworks-branding-from-the-widget-

“Not verified” means we could not confirm it on Freshchat's public pages. Spotted something out of date? Let us know and we'll fix it.

When TalkingDot is a good fit

You want every feature on a free plan — and one flat price for the whole team when you outgrow it ($19 or $29/mo), not a bill per seat.
You want website chat, email, WhatsApp and Telegram in one shared inbox, with live translation.
You want an AI assistant on your own API key: you pay the provider for what you use, no per-resolution fees.
You want a REST API, webhooks, popups and a help center without upgrading — and the option to self-host.

When Freshchat may suit you better

You need a free plan for up to 10 agents and are fine with Freshworks branding.
You already use Freshdesk or Freshsales and want chat in the same suite.
You want WhatsApp, SMS and LINE in the same inbox from the entry paid plan.

Switching from Freshchat

1
Create a workspace
Sign up free and customize the messenger to match your brand.
2
Import your history
Settings → Import history brings your Freshchat conversations, contacts, tags and ratings across — read-only on the Freshchat side. How it works.
3
Swap the snippet
Replace the old chat snippet with yours. If you used a JavaScript API, see the JavaScript API.